Privacy Policy

Last updated: May 18, 2026

This Privacy Policy explains how Edge Point Strategies LLC("we", "us", "our") collects, uses, and shares information through Velocidial (the "Service").

1. Information We Collect

• Account data: name, email, password hash, role.
• Customer data: leads, contacts, notes, tasks, and related CRM content you upload.
• Call data: call logs, recordings (when enabled), transcripts, and AI-generated coaching feedback.
• Billing data: handled by our payment processor; we store only limited transaction metadata.
• Usage & device data: log files, IP, browser, and interaction events used to operate and secure the Service.

2. How We Use Information

• To provide, maintain, and improve the Service.
• To process calls and route them through telephony providers.
• To generate AI insights such as call coaching summaries.
• To bill, support, and communicate with you.
• To prevent fraud, abuse, and violations of our Terms.

3. Sharing

We share information with service providers acting on our behalf (telephony, hosting, payments, AI processing) under contractual confidentiality obligations. We do not sell your personal information.

4. Data Retention

We retain data for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion of your account data by contacting us.

5. Security

We use industry-standard safeguards including encryption in transit and role-based access controls. No system is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise these rights.

7. Children

The Service is not directed to anyone under 18.

8. Changes

We may update this Policy. Material changes will be communicated through the Service or by email.

9. Contact

Edge Point Strategies LLC — privacy@velocidial.com